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The top question asked repeatedly, “Why are prices so low?”  As a company, we provide fair pricing and a customer-centric approach to a national audience who need our help. Local clinics set prices high knowing they only sell 12-20 hearing aids per month and are limited by territory. The main factor is our efficient model of volume selling hundreds of hearing aids nationally literally helps people like you save thousands! 

We only offer the latest technology at BUYHEAR. In 2016, hearing aids need minimal service and tweaking. Years ago, the hearing aid user commonly visited a clinic for service 10-20 times per year. Today, visits may only be 2-5 times per year. Furthermore, cleaning hearing aids takes a few minutes and is as simple as opening a can of soup; we provide the tools to do the easy work. Finally, we like to ask people, “Would you pay $5,000 - $8,000 to make a couple office visits per year?” Basic office visit is $50; saving $2,500 with BUYHEAR is equivalent to 50 visits for cleaning or adjustments!

Who reviews the Audiogram / Hearing Test? utilizes the licensed professionals on staff which include the title of Audiologist or Hearing Instrument Specialist.

How do I send the Audiogram / Hearing Test to Buyhear?   

1) Click Here to upload your Audiogram file.

2) You may also send via email: / fax: 1-515-414-7727

What is our trial period?

60 Days. Please review our return policy below. Bill of Sale

Where are your reviews and testimonials?

Click Here

Do I need an Audiogram? Can I purchase hearing aids without an Audiogram?

Buyhear must receive the Audiogram / Hearing Test prior to shipment of the purchased hearing aids.  Otherwise, you will need to sign the FDA waiver.

Do you ship Internationally?

Yes. Via USPS or DHL.

What is the hearing aid warranty?

Each hearing aid has its own specific manufacturer's warranty and loss and damage warranty. Review the product description or contact us.

Why do you need to create the user account?

Creating a user allows your shipping information to be stored. If you are looking to purchase other items it is helpful to create a user account. Otherwise, we do not require you to establish a user account to purchase any items.

Where can I get the hearing aids programmed or serviced?

We have the ability to adjust and program hearing aids remotely.  Or, you may go to a local clinic to resolve your issue.

Do you have a network of approved clinics?

We do not. We have the ability to service our own clientele. 

What currency is accepted?

We only accept the U.S. Dollar.

What are the Terms of Service and Privacy Policy?

Terms of Service | Privacy Policy

What if I want to exchange?

Exchanges are accepted in the 60 day trial period.  People exchange on the basis of trying technology, colors, model sizes or manufacturers. 

Do you refund and charge the full amounts on exchanges?

We only credit or charge the difference in pricing.

What is the exchange procedure if the purchase amounts are different?

First, ship return the items and tell us what hearing aids you want to exchange. Scenarios:

1) Less expensive exchange: 

  • we send confirmation of the returned items
  • we email an invoice of the new hearing aids(s) you picked 
  • we credit / refund the difference
  • we ship new hearing aids

2) More expensive exchange:

  • we send confirmation of the returned items
  • we email an invoice with upgraded hearing aid(s) you picked
  • customer pays the difference of the amount owed via invoice shopping cart
  • we ship new hearing aids

3) Same price exchange:

  • we send confirmation of the returned items
  • we send an invoice of the new item to be received 
  • no credit or charge 
  • we ship new hearing aids

When will the hearing aids be received after purchase?

Weather permitting in 7-10 business days from the purchase. 

What is the shipping process?

Expect the shipment in 7-10 business days. We program the hearing aids upon receipt from the manufacturer. From there we ship FedEx in the United States or USPS or DHL Internationally. We require signing for the package upon receipt to avoid complications of lost packages. 

What if the hearing aids are lost or damaged by the customer?

You will have to pay the manufacturer's deductible. There is no refund or exceptions.

What if the package is lost by FedEx?

Contact Buyhear immediately. We will assist in the logistics tracking with FedEx. We have appropriate logistics in place with tracking and require a signature on pickup. 

What is the return policy?

60 Day 100% Money Back Guarantee. For a full return or exchange you must include in the return all aspects of additional inventory provided: batteries, filters, receivers, domes, and all original boxing materials. All extra items outside of listed items received will be known as promotional items. Buyhear has the right to begin and end promotions. All promotional items presented with the purchase must also be returned. All Products sold are subject to a sixty (60) calendar day return for a refund in the Purchase Price less costs and fees, including shipping costs, associated with the return of the Product. Buyhear has the right to not refund if all items are not returned as requested with the stated trial period. Products and items must be returned within sixty (60) calendar days of the date of shipment and must be undamaged.  Products must be returned to the following address via certified mail, federal express, or other manner with tracking information: / Attn: Product Returns / 5550 Wild Rose Lane Suite 400, West Des Moines, IA 50266 

Do you accept insurance?

We are an out of network provider. Contact your insurance company for coverage. We only accept immediate payment by credit / debit cards or the option of financing through or AllWell credit for flexible payment plan options.

How is the Audiogram used?

We program the hearing aids according to the submitted Audiogram / Hearing test.

What are your financing terms?

Please review the Finance Page.

When is the refund received on a purchase return?

The payment credit for the return will be processed when the items are received in-house. Please contact your bank to verify receipt of funds. We will only be able to verify the cancelled transaction.